Question 1

WHERE CAN I FIND YOUR EVENT DATES?

Accepted Answer

Our updated event calendar can be found here on our website or on our Facebook page.

Question 2

WHERE DO NEW EVENTS GET ADVERTISED?

Accepted Answer

New events will always be announced to our subscribers and mailing list subscribers first and then on our Facebook page.

Question 3

CAN I BOOK MORE THAN ONE EVENT AT A TIME?

Accepted Answer

You can book as many events as you want, BUT you will be required to pay in full at the time of booking.  Any cancellations will be subject to a £10 admin fee.

Question 4

DO I NEED MY OWN GAZEBO SETUP FOR OUTDOOR EVENTS?

Accepted Answer

Yes, all outdoor events do require your own professional commercial/sturdy pop up gazebo (multiple piece gazebos are not allowed), table(s), chair, weights (at least 20-25kg per leg), more at winter/windy events are required.

Question 5

ARE TRADERS PROVIDED WITH ANY EQUIPMENT TO TRADE?

Accepted Answer

All venues are different.

ALL OUTDOOR events will require traders to provide their own gazebo setups as above (with suitable weights).

All INDOOR events we do provide a table or table space. You will be advised of what is required either at booking OR in the trader info provided on the week running up to the event date. Please ask if you are unsure.

Question 6

HOW DO YOU SET YOUR PITCH FEES?

Accepted Answer

Most venues or locations require us to pay for the space where the market will take place. We also pay for advertising, admin and event staff costs. This is why pitch fees vary from site to site.

Question 7

DO YOU HAVE MORE THAN ONE TRADER OF THE SAME TYPE AT EACH MARKET?

Accepted Answer

Yes, in most instances, we will have more than one trader selling similar items. We try not to have more than 2. This is to offer choice to visitors but also to make sure we can fill pitches to keep costs low. We will always try to avoid duplicating where possible.

Question 8

I NEED ELECTRICITY. CAN THIS BE ARRANGED?

Accepted Answer

Some venues do have electricity available, BUT NOT ALL. At our outside events, electricity can NOT be provided. You will need to tell us if you need access to electricity at the time of booking. All electrical equipment used at an event must be PAT tested and adhere to any other safety requirements.

Generators can only be used at some locations and need to be either diesel or LPG (silent) unless agreed by the organiser.

Question 9

WHAT SIZE IS MY PITCH SPACE?

Accepted Answer

Standard pitch spaces are 3m x 3m for outdoor events and 1x 5 or 6ft table for indoor events. If you require more space, you MUST let us know at the time of booking.

Question 10

HOW ARE EVENTS ADVERTISED?

Accepted Answer

To assist in promoting events we will advertise in the following ways-

- Facebook paid advertising
 - Advertising on our own Facebook/Instagram page
 - In local relevant Facebook groups i.e. community pages and event pages
 - By advertising dates in local publications- The Link mag etc. 
 - By asking the venue to promote the event on their own social media channels, website, or suitable places around the venue & outside. 
 - Leaflet drops in local schools in the area
 - By asking traders to promote the event on their own social media.
 - Placing banners & signs in & around the venue locations on the run up to the events.

Question 11

WHAT FOOTFALL DO YOU GET AT EACH EVENT?

Accepted Answer

Footfall can vary massively between venues, time of year, and by event. We want every event to be busy, but unfortunately, the number of people who attend events can differ so much that we try not to give specific numbers.

We cannot be held responsible for footfall at our events. We will promote every event as much as possible to support them.

Question 12

DO I NEED PLI (PUBLIC LIABILITY INSURANCE) TO TRADE AT YOUR EVENTS?

Accepted Answer

Yes absolutely.

We advise that every trader has Public Liability Insurance (PLI) in place of 5 million pounds. We also ask that new traders provide a copy of their policy when making their first booking, and all traders keep us updated with renewals.

This is YOUR responsibility.

Question 13

I CAN'T ATTEND AN EVENT, CAN I GET A REFUND?

Accepted Answer

Where a trader notifies us they are unable to attend 14 days or more BEFORE the event date, we will offer a full refund minus a £10 admin fee. If a trader notifies us of non-attendance after this time, no refund will be offered. You can find more info in our T&C's.

Question 14

WHAT HAPPENS IF AN EVENT IS CANCELLED?

Accepted Answer

Events are usually only cancelled due to weather, e.g. wind or snow. If an event is cancelled for reasons out of our control, we will offer the trader a refund minus a £10 admin fee. Please allow 7 working days for the refund to be processed.

If there is inclement weather and the trader does not attend the event but the event goes ahead, no refunds or transfers of the pitch fee are applicable.

Question 15

IF YOU STILL HAVE A QUESTION OR QUERIES PLEASE GET IN TOUCH.

Accepted Answer

Contact details are provided on our Contact Us page.

Thank you.

FAQs